Thursday, March 26, 2009

Say what you mean, mean what you say

I've had the most frustrating fortnight as my ISP changed mail servers and I couldn't access my primary email even though I'd followed instructions to the letter on changing the POP and SMTP settings.

I thought it was just me being dumb or something. Then when the ISP got battered on Net forums and Twitter over stuck email, I felt a little better.

But when I could finally dial through to the server, only to have it reject my password, I thought it was just me again. Especially as it accepted the same password when I checked the Web version of my mail.

Tech service was of no help -- if only because they couldn't even be reached. I lost patience and hung up after being put on hold for more than a few minutes.

So I toyed with all my settings. And then, amazingly, after a minor change, everything worked and my email was back in business. Where the prompt asked for username, I had duly given just my username. It really wanted The java error window couldn't express that, it could only tell me that it was rejecting my password when the problem all along was the username. Or more properly, It must've been programmed by a geek who didn't know how to say what he meant.

Now I feel kinda smug that I solved all that without tech service. They can go and tie up the phone lines and keep not saying what they mean.

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